Member's Charter

Every person in Mid Powys Mind deserves the right to services that:

Make a positive difference
Change things that are not working

What you can expect from Mid Powys Mind:

• We work towards enabling and empowering people to live full lives and move forward on their recovery pathway
• We will provide facilities, services and activities designed to promote good mental health and wellbeing and to  support recovery, learning and independence
• We will increase understanding of mental health, raise awareness and challenge stigma and discrimination
• Respect, dignity, empathy and compassion
• Our services are guided by individual’s views about what is needed and what helps
• We welcome and encourage all feedback on our services
• To be listened to and supported
• We recognise that mental health services are only part of a person’s recovery
• We recognise, respect and support the role of carers, family and friends
• We endeavor to communicate with each person in a way that is right for them as an individual
• We understand that each person has a unique culture, life experiences and values
• We have information available that can support people to make their own decisions and choices, we also offer appropriate signposting information
• We support workers to do their jobs well
• We challenge ‘us and them’ attitudes, both within our services and in the wider society
• The right to confidentiality.  We will give an explanation of any circumstances in which information will need to be shared with other professionals and/or services
• Everyone has full access to Mid Powys Mind’s Policy File
• We will endeavor to support people in times of crisis

What everyone expects from you:

• To treat everyone and the environment with respect
• Children are the responsibility of their parents/guardians.  Mid Powys Mind provides a service for adults and as such our services may not be an appropriate place for children (see our Children’s Policy)
• Not to undertake any illegal activities on Mid Powys Mind’s premises
• If you are substance dependant the services are open to you, however if you are too intoxicated to engage appropriately you will be asked to leave
• Whilst every effort is made to support members in distress, anyone who’s behavior is considered inappropriate for the service (unable to engage or likely to cause distress to others) will be asked to leave for the day
• No alcohol or illegal substances to be brought into Mid Powys Mind’s services